Another piece of the system that may be new to your organization is
management review. Management review is a meeting where top management
focuses entirely on the performance of the management system. This is
really a jewel in the system. A company can gain tremendous
improvements with effective management reviews. A typical structure for
this system is to have meetings on a scheduled basis, quarterly is
effective in many cases, and follow a structured agenda addressing the
required items in the standard and topics specific to your
organization- remembering that the focus is performance of the
management system.
The foundation of management review is the
quality goals and objectives established as the management system is
designed and built. This is the key benchmark that the performance of
the system will be measured against. Management review will also be
where these goals and objectives will be evaluated and updated to keep
them relevant and to drive continual improvement. I can’t emphasize
enough what a valuable tool management review is. I have seen more
gains and improvements out of this piece of the management system than
any others. When done effectively and with commitment. It truly drives
continual improvement.
